eména spa

Unprofessional and Poor Quality Service I went to Emma Spa on October 19 while visiting Florida and paid $240 for a manicure and pedicure with gel polish. Within four days, the polish started lifting , something that should never happen with gel polish. When I called to request a fix or partial refund, the manager was rude, dismissive, and hung up on me. I tried to reach them again, but my calls went straight to voicemail. This was a terrible experience was not worth the money or frustration. I would not recommend this spa to anyone who expects professional service or respect as a customer.

I came to this spa with a travelzoo voucher for an 80min facial and the service was very well done. The spa it’s self is very basic. No real complaints but I would say it’s on the more basic end of spa amenities. There was a sauna but the pool access was on a different floor and the pool does not have a bar or ability to order food. I would come here again but unlikely unless I had a deal. There were great views from the ladies locker room. otherwise it was totally enclosed.

Wow what better way to spend my last night in Miami! Romana & Michelle are the absolute best! Both were not only professional but exuded such a warm presence and beyond welcoming! My experience was even better than I had hope for. Not only was the spa top quality and immaculate it was completely relaxing, exactly what I was looking for! My “emena” massage was just wonderful, most definitely worth it! Michelle is the best out there! Her attentiveness and lovely nature is one of a kind! Thank you Romana & Michelle for a memorable massage/spa blessing! Book now, you won’t be disappointed!

This was the most warm and wonderful spa day. I sent my husband in for some well deserved TLC and the staff was amazing, kind, and welcoming. Daniel was the therapist on staff and he was terrific. He knew exactly where the pain was coming from and got all the pain spots worked out. 10/10 we will be back!!

Amaizing Spa , Big thanks to Richy she did a fantastic Thai massage! 5 stars highly recommend! A bucket with ice after a sauna is something special!