Elizabeth Grady

I will definitely not come back. I was scheduled for a 10 o'clock appointment this morning. I showed up on time, however I had to wait 15 minutes, to be redirected towards new treatments that they couldn't perform, WAIT A MINUTE...because they couldn't have the next customer wait.

I have been going to the Elizabeth Grady Braintree location for probably close to 20 years. Tonight was my first non-enjoyable experience. I went in for a Microclean as I usually do. Unfortunately, the esthetician I usually see no longer works at the Braintree location. In any case, the woman I saw was very nice, but my experience was vastly different from previous Microcleans. The woman asked if I wanted the mitts and also if I got steamed before the microdermabrasion. I honestly could not remember the order, but I am also not the professional conducting the service. I was met with many cold tissues on my face, hardly any extraction and no follow-up moisturizer or mask at the end of the procedure. I shared my sentiment at the front desk with the manager Jen, and as a long time client, y

Jen was wonderful - so kind & accommodating! I gladly recommend the Braintree location. 😊 7/2023 Janice is equally wonderful & thorough!

Such an amazing job with my eyebrow waxing!! It's taken me years to find a good waxing location. So personable too and great customer service.

This location is now closed. I showed up for an appointment today March 19th and it’s closed. A phone call would have been appreciated, but instead I wasted my time driving an hour there and an hour home.