Dillard's

Dear Corporate Customer Relations Team, I am writing to formally express my concerns regarding repeated negative experiences at your Cedar Hill, Texas store. I have sent email and phone customer service--- however still no call from corporate. Dillard’s has long been one of my preferred department stores because of its reputation as a high-end retailer that values customer experience. Unfortunately, during multiple visits to this particular location, I have consistently encountered poor customer service, a noticeable lack of staff assistance, and interactions that have left me feeling uncomfortable and unwelcome as a customer. Not only am I a customer, credit card holder and former employee. On several occasions, staff members have been inattentive, dismissive, or unable willing to assi

I was in here to get perfume and saw the cutest shoes. There is an associate Jocelyn in shoes who was absolutely amazing with her customer service. She was not noticeably hovering but extra attentive and nice. Unfortunately, she was working alongside another associate Manisha who made me super uncomfortable to continue shopping. As I was waiting for Jocelyn to return with shoes on display, I browsed the clearance area in which Manisha asked if I needed a size and I mentioned that the shoes were not in the correct places. She thought it was appropriate to address me in a demeaning tone to say “well you are shopping in clearance” (but there is signage, that tells customers what sizes are on the racks). I just ignore her rudeness and continued shopping. I observed her be rude to the associate

I bought my first Kurt Geiger bag and many more to come.

I usually don't have a bad time in Dillard's however, today I was told "if I could wait" to try on a pair of shoes when I had been waiting for at least 30 minutes. I understand that it was busy but this type of attitude I dont have time for. So, kid with the curly afro and glasses in the shoe department, thanks. I saved my money and went to get my shoes somewhere else. At least your teammate that was working with you wasn't as rude as you. If ya'll need good tennis shoes, go to Champs. The workers there are kind and will get want you need there.

I would like to recognize Makayla (Shoe department) while I was searching for a pair of boots. She was very patient and professional and knowledgeable about what was available. She remained attentive to me while assisting others in same manner. Truly a pleasure to see customer service of this caliber.