DermAvenue

Not worth the hassle. 1.They gamify their rewards program to inspire you to earn points towards purchases, but you can ONLY spend your points on full-price items. That seems unethical to me. If you’re spending dollars to earn dollars toward a future reward, you should be able to spend reward dollars towards any purchase. AND everything is on sale all the time, so you never get to spend your reward dollars. 2. Free shipping means you will receive your package in 9 to 12 days. It ships USPS ground. Do I really want the $$$ serum I ordered to be impacted by 90 degree heat or the winter cold? No.

I placed an order on 11/16 and was charged then. Today is 11/27 and order has not shipped. Was promised order would ship by 11/26 at the latest a few days ago. Too many competitive sellers to mess with this one. Hoping I get my product still. And that it is authentic. Wish I could just get my money back now. Who charges before shipping? DermAvenue.

I would give negative stars if I could. BEWARE DO NOT ORDER FROM DermAvenue. They take you money but don’t even ship your order for over a week. They are horrible and I’m an idiot for continuing to give them chances to do better. They don’t and the customer service is a joke. DO NOT ORDER FROM DERMAVENUE. You will be sorry you did. Terrible business.

Total scam- fake product. I’ve been ordering from this website for over three years. I just received my order for a product that I’ve been using for years. It came in a completely different packaging. I researched to see if Jan Marini had repackaged the specific product and they hadn’t. I did a photo search to see if i could find the product in the new packaging. I couldn’t find anything like it. There’s no way to contact the company (phone number won’t ring through) and you can only get store credit, not a refund.

Been shopping at Dermavenue for the past year! Wonderful products and the free gifts are amazing!