Cosmo Prof

The one girl working here had a friend in the store while she was working and they were socializing the whole time. She was not welcoming and not helpful. An item I purchased scanned wrong compared to the tag and she gave me the hardest time saying she couldn't change the price. I asked her to call the manager because it was an error and she said my manager won't change it. I said please call anyway. She called another store and kept saying the tags ring up the same at the other store and I said again please call your manager. She said I'll call the manager but she will say the same thing, she's not going to change the price. I said please call because all the tags read the same price, I would understand if it was a typo on one item, but all the similar items in that row have the same tags

Very bad store ! Took my money 152.00 and only want to give me back 81 because they made a mistake on their end!! STAY AWAY from this store, you will be way better in SALON CENTRIC !! Manager very rude and washed their hands saying they only work there.

Even though they were going to close soon,the were very helpful and kind!

I am a licensed professional and was walking by the store and stopped in. I was greeted by a nice person and decided that I would purchase a couple of things. I asked about their return policy and they said 30 days. I opened up one of the praducts the next day and it was used. I wanted to return it and I had my receipt along with the other products to prove that I did not use any of that product but that's the way I got it. It was the last one and they could not replace it with another. When I wanted to return it for a credit to my credit card they said I was flagged and I could not return it. The manager of the store, Donna told me we had a call corporate and have them do whatever it is they need to do so I could return my product. She could not get into my account to return. Corporate c

It seems as though this store has had a serious upgrade over the last couple of months; not as in a decorative remodel, but perhaps as in a change of management & staffing. It is now consistently clean & organized, and to a more detailed degree. It is obvious the employees take great care in keeping everything front facing & well stocked. It makes the store more aesthetically pleasing to shop in, and I find myself spending more time in there because of it. I have also noticed a change in the "vibe" of the store. Everyone there is so helpful & pleasant, and I'm never made to feel like an inconvenience when I have specific questions about products. I must say, I am actually quite impressed with the customer service as of late, especially since the quality of customer service in retail