Cosmo Prof

This person was rude her name is Emilin she said she was an assistant manager, but I can’t tell.

Good customer service, but stock is always lacking. I can rarely get even half of what I came in for. I try to support keeping a brick and mortar store and keeping people employed there, but constantly telling me to order online isn't helping to do this.

this place is horrible. the staff is extremely rude and very unorganized. i came in to exchange a shampoo that i bought the same day i came in with my friend. i showed the employee that it was definitely defected and was half way filled… the employee immediately denied it and said that’s how they usually come but that i’d be eligible for an exchange. A shampoo bottle does NOT come half way filled. I showed her the difference between the new bottle and the old bottle and she then agreed that this was defected. Once we go to the register she’s asking for my cosmo card (my friend had been kind enough to give me her card so i can purchase these items.) i didn’t have her card which was what the issue was solely based on. i explained to her multiple times that i wanted the same exact product.. i

I send my employees to the store and Tatiana Portillo has no education she needs to get fired. She treated my employees with poor manners, disrespectful attitude towards them. She has done this many times before. But when I went today she stole my card and wouldn’t give it back.

I was with my family and 2 employees were holding the door we thought they were being considerate but one of the employees standing at the door rushing out and yelled us because she hadn’t had her lunch break yet. It was very disrespectful and unprofessional. She yelled at us as if it was our fault for her not getting a break. We got there at 3:30 and she told us to come back at 4 and she also stayed they closed at 4. Never going back to that CosmoProf again.