Cosmo Prof

I’m a licensed cosmetologist and a regular Cosmoprof shopper, but this location was honestly embarrassing. The store was disorganized — products had no clear system by type or brand, making it hard to find anything. When I went to check out, the staff and manager told me I didn’t have an account (which I absolutely do). After about 10 minutes, they finally figured out they could check me out using my cosmetology license number. My total was around $150, and then I was told they had no cash change, so I had to use a card instead. I asked for a bag, and they said I’d have to pay $1 — something they never mentioned during checkout. To top it off, they couldn’t give me a receipt because they were out of paper. The whole experience felt completely unprofessional and chaotic. I’ve shopped at

This Cosmoprof is the best around!!! Nora is amazing and provides great service. Store is always very clean and inviting. Nothing compared to the miserable man that used to work here.

I’ve been going to this location for about 6 years and never felt the need to leave a review…because, well…it’s just like any other Cosmo Prof. But listen, Cristina…I absolutely love her! She’s so attentive and salon knowledgeable!! Every time I come, she suggests an awesome product to try, and was genuinely interested in helping me. Such great customer service. Thanks Cristina! (If you read this!)

Unfortunately, I have to do this because I think it is very important for the company and the clients. Every time I saw the same terrible customer service from one of the employees, today was the day I confirmed the name of this person, look for a badge and not only is the name written, but it is also the manager, so, even more, should be observed the service. Their responses to a client are, for example: if the item isn't there one it's because we don't have it, he doesn't do eye contact to the client to say good morning, good afternoon or thank you very much for your purchases, etc. an idea for him would be to perfect work in a place where he does not have to attend to the public or a self check out.

Was just in this store to purchase a new blow dryer! When I opened the blow dryer I wanted to purchase I noticed that the blow dryer had been used. It was obviously bought then used and then returned and just put back on the shelf to sell. When I said something to the sales consultant she said we don’t accept returns and I tried to simply show her that this blow dryer was not in fact, brand new, and she did not believe and tried to argue with.. So that’s why I’m giving one star!! poor management, poor customer service. They should be ashamed of themselves!