Cosmo Prof

This is for all locations... Staff is always extremely helpful, if they don't know the info you might be looking for, they go out of their way to find it. Been using this company to support my business for almost 4 decades through a couple of revisions and rebranding. Still 5⭐'s always. For the salon professional. You do need a license in cosmetology, aestetics, or nail technology to shop here tho. On a side note. A couple of the employees are still working for or involved with this company as long as I've been in the business. I like doing business with companies with solid structure, innovation, adaptability and management practices.

Changing my rating first five stars down to two. Good store, has the products I need, super close location, all great things!! But they frequently have staffing issues causing the store to open late, close early, or close right in the middle of the day with no way of knowing that before getting there and seeing the sign on the door.

Arrived at this location at 5:25 and there was a sign on the door that said someone would be back in 5 min. We waited for at least 15 min. It's nearing 6:00 (closing time) and no one is here. Another couple customers were waiting at the door and one mentioned this happens all the time at this location. I understand being short staffed, but maybe update your hours of operation if you will be closing early so that people don't take time out of their day to drive over and just wait in front of the door. At the very least, leave a sign that says you're closing early and not that you'll just be out for 5 min.

This used to be my absolute most favorite Cosmo prof to visit. Literally every single staff member was accommodating and very personable. The new manager of this store lacks customer service skills like you wouldn’t believe, is very unpersonable, and quite frankly makes me not want to shop at this location until management changes over again. EDIT** I decided to try the same day online delivery to avoid having to even drive to the store and I have been blown away. I’ve ordered twice now and both times had an amazing experience from ordering to delivery. What’s nice about ordering online is they have EVERYTHING in stock so there’s no irritating running around to 3 different locations to find that one thing you need by tomorrow. I HIGHLY suggest using this service. The only thing to be mindf

The manager at this location is wonderful, attentive, and cares… Whether there are so many different choices out there, this is my wife’s favorite location to shop at