Cosmo Prof

I drove to the bristol va location on Sunday 1/25/26. I arrived at the front door at 3:31. The hours on the front door clearly say open until 4:00 on Sundays. The door was locked and the lights were off in the front of the store. Lights were still on in the back where the employee was. I knocked and proceeded to call multiple times. This is the second time I have driven to this location only for them to be closed before the hours listed on the door and the website. Never again. Thanks for nothing. Now I don't have color for this week. They should seriously shut this location down. It's a joke.

RUDE and MEAN. Every encounter I've ever had going to this store has been awful. First, I thought ok everyone has bad days or hates their jobs. I've gone to this store under 10 times (which I internally dread and get anxiety) and something to this sort happens every time. The 2 women that work there lack respect, customer service and any help. Today I needed to walk in real quick to purchase a few things and I had to bring my kids in which is my right. And right when we walked in they looked at me like we dropped fancy china on the floor. I'm astounded on the way they made us feel. My oldest who is 8 said mom what was wrong with those ladies. I said honey sometimes you are going to meet people who judge you from the moment they look at you, even if you've done nothing wrong. The woman als

I have had a bad experience with every employee here. All of them are extremely judgemental and rude.

Worst place ever absolutely rude. Sounds like woman with glasses and curly hair has a record for poor reviews as you see below. Highly highly advise against her and this place. Flipping idiot after what all she called me. Literally cursing at me on sidewalk! Funny I just went t in for dang refund but no this woman has issues! Line needs help if she actually had an ounce of business class to her but by far does not! Completely disrespectful to others. Cussed out someone on sidewalk

Honestly disgusting how they treat people. Blonde girl at the desk was rude and condescending and made fun of the way I looked while laughing. Automatically assumed I wasn’t license and told me to leave yet sold products to a teen girl without asking for one? Was excited to move to an area with actual supplies but if this is how they treat people I’d rather order online and wait a week. Save your money.