Cosmo Prof

I am so tired of coming into this location and being treated like trash. The one worker who’s been there for quite some time, and I’m surprised they’re still standing because they’re so rude each and every time I’m in there there, he’s a mess. Very unprofessional, very rude , and nasty…and not to mention he doesn’t seem to quite get the etiquette of working at Cosmo prof. The last time I was there he literally threw my money my receipt and the merchandise that I paid for on the counter as if I knew to pick it up and leave out of the store. He never said thank you, he never said have a great day, he never said enjoy your day, he never said anything along those lines. the only thing he said was “you’re free to go” after he had thrown my things all over the counter. Not to mention, he was als

Miss Kim goes above and beyond providing customer service not seen anymore. I trust this store will have what I need.

Always so pleasant! The lady I always see is so kind. Maybe she is the manager? I love this Cosmoprof. My experiences thus far at this location have been so positive. Keep up the great work!

My stars are NOT for the store itself, they’re for the store manager.Mrs. Kim makes going there at least bearable! With the constant and usually sudden price increases ,and the suppliers basically manipulating the trends via hair “ influencers” with bribes or money, you can see why that could leave a bad taste in my mouth. I’ve been going there for 23 years or so. I used to feel that Cosmo cared about stylists.I don’t believe that anymore. They care about how much money they can drain from the stylist. Miss Kim makes it so much better! She gives that place a soul! She has a heart of gold and just a positive l person all around! I love to see her smile every time I walk in!

I ordered with same day shipping online and received my order from this location. Initially, they sent me an incorrect item. I called the business card left by the store manager, Kimberly. She was so so kind and offered to send it to me in the mail, but once she realized I had needed it that day, she hand delivered it to me. We made the exchange that evening and she was so sweet and apologetic even though it was an honest mistake. Thank you so much Kim!!!