Cloud 9 Medi Spa

Love working with Laurie - her microdermabrasion facials are amazing! The owner of this place, on the other hand, is not a good business person. For one of my appointments that she scheduled with me via text, she had the wrong time down, then tried to tell me I was wrong. I sent her a screen shot to show our conversation. Since it was delayed and they could not take me at the schedule time, I could then only stay for 30 min, so I changed my appt to a 30-min facial, and kept my original 90-min one for a future date. She told me via text that the 30-min facial would be $99 plus tax. I was then charged $153.89! When I contacted her about it, she said that in the room, I had selected a different facial that cost more. I never discussed pricing with Laurie the esthetician - I only had discussed

I had a spa party of two yesterday. I have to say the massage and the body scrub made up for the mani pedi. I expected more but she disclaimed before starting on the day of the party that they “are not a nail salon” which I think you shouldn’t charge for something you can’t do. The person was wonderful but shaky hands had me nervous for my toes. I would go back for a massage but not the nail service. Wish the disclaimer was stated at booking as I would have went elsewhere as I wanted a full spa experience. I gave 3 stars for the experience and massage services. They were friendly and hospitable but my nails and toes need to recover before I can go elsewhere to fix them. Nails and toes are way shorter than I’m comfortable with.

I want to share my experience at Cloud 9 Medi Day Spa. If you are looking for an amazing esthetician, this is the place to go. Irena was very professional, and knowledgeable and I left there feeling so very relaxed, not to mention my skin felt amazing! She offered advice on my skin type which was very helpful, took her time and was extremely pleasant. Nice atmosphere as well, which just adds to the experience.

Run. DO NOT BOOK. Do not give this woman your credit card information. This place fraudulent. Stay away. I can't believe this person is even still in business after all these horrible reviews and after seeing how she interacts with customers. My husband purchased a Groupon then tried to schedule an appointment, which took forever to receive a call back despite their telephone message saying they respond with 24 hours. When my husband scheduled the appointment, she was rude and condescending when he tried to ask clarifying questions. So we cancelled the appointment, which was a month away. However, when we went back to Groupon to process the refund, we can see that she (the owner) had already redeemed the voucher on the day that we booked the appointment. By redeeming the Groupon

I've been going to Cloud 9 since 2008 and have always had great luck with the service! The staff are very hospitable and very welcoming. I always leave Cloud 9 with a happy smile and feeling so refreshed! It is the BEST place to go for a very relaxing and a great massage experience! I would give it a 10 star rating if I could but is certainly 5 STARS!!!!! Thank you Cloud 9 for a very enjoyable experience! Update August 3rd 2019. Like always, I leave Cloud 9 feeling very refreshed and extremely Happy! I've been getting a back massage at Cloud 9 since 2008 and I have always had a great experience every time! Irena and her staff are always very hospitable! I never will stop going to Cloud Nine as long as I can! It is always the Very BEST place to go for a great massage! Always choose Cloud