BSW Beauty - Jamaica

Don’t shop here…they treat everyone like criminals/thieves. I was not only followed but the staff stood next to me the entire time while I shopped. I politely asked the manager to have her employees ease off of me so that I can shop comfortably…she stared at me and responded “it’s his job to watch you” I told her that was fine but he does not need to stand next to me while I shopped. She repeated the same thing “it’s his job to watch you”. So I left, went directly across the street to POPS beauty and spent $150 happily. Why was I happy? Because POPS beauty treated me with respect!!

If I could give zero stars, I would. I am a disabled black woman and I walked into this establishment with my Service animal. I provided the necessary amount of information so the owner knew that I was a disabled person. She proceeded to tell me I needed to carry my dog I refused and left. We need to stop shopping at these places where they don’t look like us because they have no regard for us.

I would not recommend this place to anyone. I recently purchased hair and a bonnet along with a shower cap for locs. I was told that I could come back to exchange the hair. As I came back to exchange the hair along with the shower cap and bonnet that ripped and broke days after of me purchasing and using I was told that I can’t replace the cheap broken hair products. And the manager also told me that I can’t exchange the hair past ten days and that it’s not her problem. Not only is this business, employees, and the manager very unprofessional, the products are very cheap and will break easily. Save your money , avoid this business and don’t even waste your time.

I love this store. They are more affordable compared to feel beauty that charges a lot more for their products and they have better braiding hair choices. However, they have gotta stop having store staff or security following around black people. I understand that it is a small owned business and they cannot afford to lose products but what do you gain from making shoppers feel uncomfortable? If you are so worried about theft, why open a store in a neighborhood like Jamaica? It's just racial profiling at this point. You can have security and not pre-assume that every potential buyer is a shoplifter.

The store is stocked beautifully and everything you need is there. sadly, the cashier is rude. This happened on 2/1/23 at 1:45pm. I just asked a simple question i said i thought the lipliner was $149.oo and she responded to me as if i was stupid. She did the same thing to the customer in front of me. That's why these stores don't make business because their staff has no ethics or civil sense. Absolutely No Customer Service ethics. I work in the neighborhood so these stores i don't have in my residential area I will not go back to shop. . .