Bluemercury

This place used to be great. You would walk in somebody would ask you what you were looking for, they would guide you and help you try on products and you would walk out looking like $1 million even if all you wanted to do was pick up a new mascara. Today I walk in and there’s a tribe of women in black talking to each other. I felt like I interrupted them. I asked for some help and they made me feel like checking a foundation shade ‘that I bought from blue mercury online’ was an imposition. I asked for some help updating my look and they pulled out the Trish planners and talked through products and even when I asked how to apply a couple, the best she did was show it on the back of her hand. After begrudgingly applying the foundation with basically a spackle - glob on my nose and in my hai

The selection is fine, but the staff is the rudest, bitchiest women I’ve ever encountered. Also, they didn’t have any knowledge of the products. At other stores, staff members help you select makeup that compliments your skin tone etc- here, a sales associate told me to “ pick heather you like” when I asked about a foundation. Overall, the staff shoul all be replaced, and then I would go back. Until then, I’ll go to another store.

I LOVE this store and go there often to stock up on my cosmetics. It is a real treasure trove of special perfumes and cosmetics. Expensive indeed, but that is always the case with special beauty products. I have found the ladies of the staff always friendly and helpful and we joke and chat together. I see some fairly mean reviews on this string - it may also be because clients go in with a certain preconceived idea about the Blue Mercury stores or are just having a bad day. I for one have never had bad service. Thank you Ladies!!

I just purchased the items I had originally wanted. I let the salesperson guide me to purchase trish mcevoy gel eyeliner which I initially did not want but ended up purchasing to try the brand on their recommendation. I was overwhelmed by the salespeople and in the end I accidentally received the classic eyeliner. I know it’s easy to return but I am at work. Westport is not easy to get around anymore and it’s a mistake that could have been avoided. I cannot believe I’m going to say this but I wish I was ignored until I could purchase the items I wanted Now I am stuck with the wrong purchase. Inconvenienced to say the least. The salespeople are very helpful just too much for me.

My wife went to the Westport store this afternoon and came home very upset. She inquired about returning an expensive, damaged lipstick, and was verbally assaulted by the salesperson in a loud offensive way. She spends well over one thousand dollars a year there, not that that should entitle her to different treatment, although given the fact that she is a familiar customer in the store, you would think they would be more helpful. The salesperson embarrassed her in front of several customers, in a loud and condescending manner. When are all the bad reviews of this location going to force corporate to make changes in personnel?