Bluemercury

I was there Friday, October 3 at 3PM. All three sales associates were terrible. The first one was clueless and couldn’t answer if Blue Mercury carried hair mists. When I was standing waiting to check out, another old looking sales associate loudly and rudely told me to move when trying to use the make up chair. The last associate (black curly hair) who was meant to check me out was running around clearly not “helping another customer” scoffed at me to wait and rolled her eyes at me to another customer. There is not an official register, and not a line. All three sales associates were awful and clueless. Will take my business elsewhere.

I had such a great experience at this store! I came in with a specific concern. One of my SkinCeuticals bottles exploded while traveling to Dubai. It was a brand new bottle still in the box. The staff member I met with went above and beyond to help me out. She didn’t brush me off—instead, she took the time to really listen. It’s rare to find that kind of genuine customer care these days, and it truly made all the difference. Thank you again for the outstanding service!

Staff was incredibly helpful and to the point. Quick and easy purchase. Great product selection. Will definitely return to this store.

Two stars only for this one associate who helped me before. More on that later…. BUT ZERO STARS FOR THE STORE & OTHER PERSONNEL. Came in on a Sunday looking for eye shadows. The banner by the store said that they had some 30% deal going on, store was empty, and had two associates on staff. When I came in, they were loudly discussing how someone said something to them and how they were upset ( the usual “she said he said”…). I went to one of the make up stands to see what eye shadow it had. The samples had VISIBLE DUST AND HAIR IN THEM. I went around to more stands, looked at skin care stuff too. Really wished one of them would break from their drama & help me, but no. No other person walked in, I was the only one, but none of them paid any attention. They also never told me about that 30%

I shop at Bluemercury more often than i'd like to admit, so often that me and the staff are on a first-name basis. I always have the pleasure of experiencing exceptional customer service from Karlyn. Anytime I reach out with an inquiry, Karlyn displays a level of attentiveness and professionalism that truly impresses me. Karlyn always goes above and beyond to ensure that my needs are met. She has given me amazing recommendations whether its in regards to skincare, haircare, fragrances etc and every time I walk out having purchased what products she introduced me too. Karlyn's dedication to providing top-notch support is truly commendable, and I couldn't be more satisfied with the assistance I receive. Its rare to come across such a dedicated, welcoming, and intelligent person like Karlyn a