Blowouts at South End

My wife got an amazing blowout. They traveled to the Omni Hotel.

Needs improvement on customer service. I’ve called 4 times and left messages to make an appointment over two day period. I also Text several times. Never received a call back.

I went in for a extension blow out. The place is minimally decorated and lacked in customer service. Good luck trying to get them to answer the phone or texts. You’re better off making an appt or changes to your appt online. I didn’t appreciate that when they have extensions as an option, the hair stylist did not know how to properly care for my hand tie extensions and instead pulled on it hard while she was drying my hair. I’ve had many hair extension blow outs before and it was never that uncomfortable. It’s so important that stylists actually know what they’re doing since hair extensions are an investment. Wrongful handling of the hair could ruin them.

Customer service needs improvement, for sure. I got my hair 'styled', pretty much just curled. Let the girl know my hair doesn't hold so if she can do/add whatever she needs to make it stay, that would be great. I figured she would try to make the curls tight or do something...she did loose curls. By the time she was done, most of my hair was already straight again. She had a very 'know it all' attitude. Before we started, I asked if she can do braids and if she can maybe do one braid on one side, something simple. She said she is meticulous about her braids and it would take longer. So she pretty much didn't want to. After I was finished, I sat for about 20-30 mins waiting for my friend to get her hair finished. This whole time, the stylist sat around doing nothing, just on her phone....I

Very nice service