Bath & Body Works

The "manager" wouldnt let me and my daughter pass her until she lectured me about the counters are the door that count customers and that if I wasnt going to buy anything I could go to the food court to wash our hands. My daughter and I go infrequently and like to see the holiday soaps. She practically forced a basket in my hand and proceeded to try to sell. I place the basket back and walked away. I have never experienced negative pushy customer service at bath and body works.

I had a very uncomfortable and disappointing experience due to the way I was treated by an employee named Samantha. I was shopping with my child, and at one point she looked at me and said aren’t you too young to have kids which was not only rude, but completely inappropriate and unprofessional After that comment, she didn’t bother to help me at all. She refused to enter my phone number for rewards points, didn’t ask how I was doing, and didn’t even say have a good day. The entire time, she just gave me a judgmental look as if I didn’t belong there or wasn’t worth her time. I’ve always enjoyed shopping at Bath & Body Works, but this interaction left me feeling disrespected and unwelcome. If this is how customers especially young moms are treated, then something seriously needs to change.

My go to BBW, the girls here are so nice and helpful. Store is also always clean and doesnt have boxes and stuff laying around like others ive seen

Absolutely obnoxious old blonde woman at the front harassing people walking in. When asked a question and wouldn’t answer kept asking me over and over “what are you shopping for?” And when I said just looking she asked again. Then she responded with how can I make a sale then? Then I overheard her doing the same thing to another customer and guilting them about another store closing and how can she get them to make a purchase? ABSOLUTELY HORRENDOUS and desperate customer service approach!

Paula was great as soon as we walk in the store ! She is amazing , she has the right touch and timing and so impressive!! Then she followed through with making sure we would be taking care of at the back of store for check !! Debbie and Marybeth also were great !! As a business owner I was thrilled to see Paula in action with my wife and son alone with the other customers!! Corporate heads need to see this review Robert Coogan owner of R. E. Coogan heating Inc.