Bath & Body Works

Love doing pick up here, but do not recommend doing it while seasonal workers are working. Said my order was picked up when it wasn’t so they re-picked it for my husband to grab. It was missing half the items! Then I kept getting notifications that my order was ready so when I went in to tell them it was already picked up but missing half the order they wouldn’t let me get the items out of the bag that they repicked for me… your telling me your willing to give me a whole bag of free products but when I try to be honest and tell them I only need what I didn’t get the lady was going to make it an hour process and for me to re buy my missing items. Ughh guess it’s shipping from now on. Atleast I’ll be able to talk to their customer service because you can’t if you do pick up

Greeter at the front door was great. Lack of customer service from the two cashiers. One did not say hello, so I went to the other one, who did say hello. I stated, that's what I was waiting on from the other cashier, a hello. Then the cashier that said hello, said, you're all set. That is not a thank you, I thought to my self. Then they both laughed.

Tracey is the reason for my five stars. She greeted me as soon as I walked in, checked on me and helped me with a few questions I had before checking out. She was able to help other customers while still coming to check on me. The store was busy and she managed to help us all. She showed true customer service! This was my first time shopping at this location and I had a great experience because of Tracey!

We were shopping as a family, my young daughter was growing impatient as we neared the checkout. The store associate, Katie talked with her and offered her a marker and paper as we checked out. This made the check out easier for everyone! Thank you to her for going above and beyond. We love Bath and Body works!

I feel terrible not getting names but the ladies at the store yesterday were BEYOND helpful. I made a mistake when ordering pickup and ordered it for the Fayetteville store, nowhere near Camillus. The ladies working helped me put together my order with the pricing I received when I placed the order a few days ago and called Fayetteville to cancel my order! I was so thankful for them fixing MY mistake and they were SO NICE about it! Above and beyond and much appreciated!!