Bath & Body Works

After first speaking with a very nasty and unhelpful person on the phone, I was extremely relieved to then speak with Lisa Courneya at the Bath & Body Works in Dulles Town Center (Sterling, VA). Lisa completely turned the experience around. She was kind, patient, and genuinely helpful, and she took the time to answer all my questions without rushing or attitude. Her professionalism and positive attitude made a huge difference and reminded me what great customer service should feel like. Lisa went above and beyond, and because of her, I walked away feeling valued as a customer. She is truly an asset to this store.

I ordered online for pick up. I was directed to a line for pick up. The person that was in charge of this line spent an incredible amount of time examining a candle and putting things into a bag and did not so much as look up at me and acknowledge my existence. After a while, it became clear that I would be standing there for a very long time while this person worked as slowly as possible to put some items into a bag and staple the bag (maybe for another online order? As I was at the front of the line) I did not like having to be rude, but I had to interrupt another cashier to ask her to please help me because this person Was not seeming to want to acknowledge me. I give credit to the other cashier who helped me as as well as someone on the end who seemed to notice this was an issue. I

"Bath and Body Works is currently running an incredible sale! They have discounted prices on a variety of bath, body, and home fragrance products. From delightful candles to luxurious lotions, you'll find great deals on their high-quality items. Don't miss out on this opportunity to indulge in self-care or find the perfect gift. Visit Bath and Body Works today to take advantage of their fantastic sale!"

Whoever the blonde-haired woman with glasses was provided extremely poor customer service. In the middle of me asking a question, she walked away without a response. It felt dismissive and unprofessional. I can’t help but wonder if I was stereotyped as someone who wasn’t going to make a purchase—despite leaving with a $147 receipt.

I previously purchased wallflowers and plugs online, but since there was a one-day wallflower deal on Friday, I placed another online order and went to the Dulles Town Center store on Saturday to pick it up. After waiting in the online pickup line for over 20 minutes, someone reluctantly told me that my order wasn’t ready yet and that I should come back once I received the “ready for pickup” email. However, I clearly saw them preparing an order on the spot for another customer who had also ordered online. This left me very disappointed. When I got home, about 10 minutes later, I received the pickup notification. Unfortunately, I don’t have time to go back until Tuesday next week. If online ordering is going to be this inconvenient, I won’t be ordering again. I will even have to reconsider