Bath & Body Works

When will AI replace people? Just train people to creatively think if something isn't working. Tried to use a Visa gift card and wouldn't work, then my chip card has issue. Told them your card reader isn't working having issues. Finally my normal card worked. Response? Blank stare. Lost $70 in sales.

Cashier 3979103 needs to work on her attitude towards customers. I had a free $8.95 body care item that I wanted to use the hand cream on but gave me attitude when she said the bar of soap was also $8.95 original price. They are currently on sale for $3.25 but I was charged $6.71 for one because instead of adding the hand cream to the transaction where you claimed I couldn’t use the 25% off coupon it would’ve been free. If the 25% off coupon that you said can’t be applied towards the handsoaps.. then please explain to me why it was added towards the bar of soaps that is literally the same damn deal. Wont shop at this location again

This place smells so good. Shopped there with wife yesterday and found lots of great products to sample. The fragrances were super great and so many choices. After walking for a short bit we were greeted by Shelly one of the store representatives that made our experience even better. She was very informative and just a super great person to speak with . So because of her outgoing personality I gave Bath & Body Works a Five Star for an outstanding employee and assisting with our purchase. Thank you Phil & Denise

Super packed but blonde cashier was very patient with me. I didn’t have enough correct products to get the deal & she let me leave the register (TWICE!) to go grab more. Even though the line was insane, she was kind. And all while helping me, scanning my items, entering my giftcard, she was also juggling talking to a customer on the phone. Huge props for the composure of these employees! Some of the other customers around me were slightly rude, but they handled it wonderfully!

Ive never had a problem until today. Ive come here a number of times and have a Bible pick up almost monthly. So I was shopping in the aromatherapy section and it being a Sunday was busier then normal. Someone was there and I waited my turn to step up and get my stuff when an employee, she had dark hair, Asian decent, walked up with a couple, reached around me and the three of them squeezed me out of the section I was in. During this time I was smelling a new scent and the bottle was broken and I got the liquid all over me, she saw it happened and was to busy talking to these other people . She saw me three more times while I was in the store and not once did she apologize for her actions or make sure my shirt was okay after the spill. I finally got what I needed and out of the store but a