Bath & Body Works

I have never in my life left a bad review, but after my experience here I simply cannot help but do so. Before I begin, the associates at this store were absolutely wonderful, this is a complaint about management. I purchased 2 candles here on candle day and they were put in a small bag with no wrapping or anything in there to secure them. Not even 10 steps out the door, the bottom of my bag breaks and my candles fall out, one of them shattering on the ground. After mourning the loss of said candle, I decide to call the store and ask if there was any way I could exchange it. They said no, claiming that policy keeps them from exchanging candles that were broken outside of the store, even if it was just a couple feet away. I was okay with this, not being a very confrontational person. I took

Called in with something completely unrelated, and they were absolutely amazing

OK, first of all I’d like to say that I love this store. I bought from the store for many years but the last year or so. I’ve noticed that the wall flower fragrances no longer have these staying power that they once had. I even went as far as buying new plug-ins for the wallflowers made no difference. My house has always been complimented for the smell. When Someone walks in. Even in selling my home they notice it smells good. They love the smell. I bought a new house a little over a year ago and I have put the fragrances in. You cannot walk into my home and smell the fragrance. The once loved fragrance that I’ve had in my homes. Can you please tell me why ? if this is not changed I may have to find another product to use in my home. I really love to walk into my house and it smell fresh

Please don't take this to heart. I've been a memeber of B&BW for years upon years. Nonetheless, I go there for everything from household stuff to car fragrances. But this particular time I ordered around 29 different fragrances of hand soaps. Because, I wanted not run out of hand soaps, hand washing in our house is a must do. We were excited to have ordered so many at one time. We were like, yes its coming in a well padded 📦. When products arrived we got notified that our products has arrived. When we arrived home we noticed the box wasn't very well padded nor taped up securely. I am so disappointed by the way B&BW would have let this go outside their facility to a customers home. I wish I could show you a picture 📸 of what the inside looked like. All of the bottles were scattered all o

I went to this store to do a return and an exchange. The cashier kindly helped me replace a broken candle holder that was shipped to me and completed my return of gifts I did not want. The store was cozy, well kept, and had nice organized displays throughout!