Bath & Body Works

Kathy is an exceptional employee. She helped my girlfriend and I last Black Friday , and this past one as well. She didn’t seem phased by the crowds at all . She was very knowledgeable about the sales , and helped us get the full potential of what we could . The store is organized , clean , and everyone is always on top of the newest sales/ ready to help

I made a purchase for my family to pick up and since they were going out of town, they called the PGA store TWICE to make sure they could still pick up the order. Both calls, on different days with different people assured my family that they would hold the order. When they went to pick up the order, the manager, Lexi was very rude and unapologetic about cancelling the order doing nothing to take accountability for her store’s errors, offering no solutions just attitude. I know this because I called afterwards to ask if there was anything she could do for the inconvenience and she had attitude with me on the phone as well, talking to me loudly and in a condescending tone. I don’t know why excellent customer service can’t be universal amongst all stores but this manager and location definit

I recently tried to take back a few plug ins to be replaced because they stopped working. I first asked a young man setting up a display, he looked at me like I had 3 eyes and said "everything breaks sooner or later" ,I explained to him they weren't that old, purchased less then a yr ago and asked to speak to a manager. She was very rude, had an attitude before she even opened her mouth and said " oh well we don't do that anymore " I was polite and said okay thanks. It wasn't so much that they wouldn't exchange them it was how I was approached and her rude attitude. BTW, I later looked on the website and it says they do trade them out. Maybe it's just that store in Palm Beach Gardens mall?..

Inventory was wonderful. I was able to get every three wick candle scent I wanted. I absolutely love this store and the staff. You don't walk into this store without receiving a friendly greeting. I have been in retail and customer service for over 30 years. This team does a wonderful job. GREAT JOB EVERYONE!!

My favorite Bath & Body by far. The ladies there are so nice & helpful. My iPhone malfunctioned and the lady was so helpful walking me thru how to fix it; so was the lady at the register when my ecard glitched. They explained the policies and everything for me to do exchanges & all. I’ll be back next week.