Bath & Body Works

Skip this location. Horrible customer service. Waited in line at the main register for 15 mins for a pickup order. Lots of salespeople milling about on the floor, yet only one at the register. When it was finally my turn I was told to go to the adjacent “white barn” label store to pick up my order. There was no signage annywhere that indicated where to pick up orders. Saleswoman was curt and dismissive about it. So then I had to leave and go stand in another line. The locations at Solomon Pond Mall and Auburn might be smaller, but at least you get friendly and competent service.

UGH!!! I LOVE THIS STORE!!! I recently bought a candle that has my house smelling amazing 😍 I also bought the body spray and lotion and I absolutely love it!!! I use to have the Sunshine Mimosa Amazing too! To bad they don’t have it anymore! 😕 I also have the pure wonder love it too!! ♥️ I am so happy that this store exist. 🙂

I paid around $40 and asked for extra small bag as my 2 daughters needs their own bag Adriana at cashier said no can't give you an extra bag(with smile of course) for 50 cents can't believe it

horrible staff except for a few associates. The manager with the name that starts with M, Merhana or something. she needs to be fired. she is horrible to her staff and the customers. should definitely not be a manager or just be working there in general. i’ve been here a lot too and every time i was there i witnessed her being so rude to her staff and customers and was so rude to me and basically yelling at me for asking a few questions. and I saw her yelling and clapping her hands in the face of another associate too like right infront of me. unacceptable disgusting behavior. who does that and who does that infront of customers. she’s on her little high horse. Probably drunk or on something. Fire her like actually do not shop here.

Was at the store this week and they were following me and watching me like creeps without saying a word like “Can I help you” which was very jarring. even when I asked for assistance from one of the workers I was ignored and did not receive any help. To top it off, when I was finally ready to check out, I had to wait ten minutes in front of the empty register while the whole time three workers were staring straight at me and gossiping. I tried waving to get their attention but only received help when another lady came up to get their attention. I find it even more shocking that one of the workers was clearly a manager standing with a clipboard. Overall, the atmosphere felt very judgey and unwelcoming. Never received such poor customer service and would not recommend anyone shop here.