Bath & Body Works

Went to the Twin Creeks location on Friday to pick up some body cream and look around for some other things. Of course, it was busy, due to the wonderful sale that was on but I never feel rushed or pressured when I'm in this store. I was having trouble finding the main product I was looking for and Adela was very helpful and located my product for me. Later on as I was browsing, Tammy pointed out some products that I have not purchased before but was very interested in when I noticed that she was wearing the lipgloss she was showing me. I've never purchased lip products at Bath & body Works but will from now on. The employees at this location are always so friendly and helpful and knowledgeable of the products. I live so much closer to another one of your locations but always go out of my

This store is so shiny & new! Still feels this way after being open 2 years. *Layout & Design* The layout is cohesive and allows space for guests to walk around without bumping into one another. There is ledged seating near the windows for guests who bring friends or family who may not want to stop & smell every scent. The men's section is very large compared to most stores I've been to. I love that this store has the sink located in the middle so folks can easily access it. The decor is tasteful without being overwhelming in a way that distracts from the packaging/displays of the products. *Product Displays* The products themselves are stored in containers (glass jars, etc) that are on trend with current aesthetics. *Staff* The staff was super friendly and the song choices were on poin

Clean, organized, and well stocked location. Veronica is seriously Christmas spirit in human form. What an exceptional, sweet, and very helpful experience she brings to this store.

How disappointed in three of your associates. I entered the store and went to the table for "Online Order Pickup". Two associates walked right passed me, and even made eye contact with me; but did NOT say one word to me. A third associate looked at me, but was busy with a personal conversation. Thank goodness for Sandee! When she saw me she immediately came over and got my order for me. I told her that three associates had looked at me, but ignored me. She apologized for their actions. This store needs some obvious customer service training. I doubt that I will ever visit this store again. I was going to rate this store as one star, but because of Sandee I will give it two stars.

I go out of my way to go to this specific bath and body works. The employees are INCREDIBLY helpful! They go out of their way to be kind and assist without being obnoxious. ;)