Bath & Body Works

Horrible customer service. Wasn’t acknowledged in a non busy store. Had to go up to an employee to ask for help. Reluctantly, employee stopped her stacking task and quickly answered my question. Decline in bath product (luxe bath which was more expensive and supposedly created more bubbles) but did not. Limited scents of this product line than prior years. Not a fan, will no longer be using B&BW products.

First time at this location and it was awful very nice and updated store with employees who are not great at customer service. I wanted to exchange a product that I didn't like the smell on me afterwards. I saw they had the roller on one of their new products One in the million. The store where I previously made my purchase (Fashion Valley) DID NOT HAD ANY on stock. So I checked the price for the roller and it was $12.50 and the lotion I purchased it was $13.50, basically I was giving $1 away just to get that roller exchange. Those ladies Maggie and the cashier made everything complicated and refused to make that exchange just because my lotion worth is $8.52 and wanted me to pay the difference which it wasn't fair after a purchase of almost $140 in products. The roller is included with wh

Extremely friendly staff and the store is always very clean! Smiles from front to back with today’s staff even though they were getting many orders prepped that had came in from Easter (also, thank you for being closed on such an important holiday). I come here at least every other week and I’ve never had one complaint. The staff is above and beyond !

I saw the sign out front and I was a little confused by what it meant it said $5 for $25 and I was like what is that all about... I walked in expecting to be confused by the sale and a really friendly worker said it's really simple it's $5 for lotion. You know those $12 bottles of lotion they were $5 on the day I went. It was great. I totally stocked up for Christmas presents 👍 and the lady there she gave me bags and ribbon and tags. she was really nice and not the she she even helped me find the two fragrances that I thought were no longer being made.

Claire, Debbie, and Diana were all wonderful. I was there until almost closing, and they all kept smiles on their faces, and were super willing to help up to like 7:55 pm. I work retail, I know that’s not always easy. My grandpa went to the hospital today, and it was the kind of genuine joy and friendliness that, silly as it sounds, let me leave the store smiling. Thank you all, be well.