Bath & Body Works

My wife really loves this store but it gives me a headache almost instantly…so we spent about 30 minutes in here.

If I could put 0. I came in to buy a gift. Sign says buy 3 get 3 free. Staff refused to honor it. Accused us of messing with the sign. Also, accused us of lying about it even though I took a picture . Staff lied , we asked her if it was but 3 get 3 free and she repeated it. And said it was the whole store so I spent a whole hour of my time trying to pick out a gift. Then the manager said her employee is new and not properly trained. I never make a fuss but it’s time I spent there for nothing. I’ve been shopping at bath and body works a long time and not had this treatment. In the end she said no I can’t do it and turned around and walked away.

Absolutely worst customer service you could ask for. Remember to check your bags before you leave if you ever come here because the manager Riley likes to save your soaps and whatever you buy for herself. We live and hour away and had to drive all the way back to get our missing items. When we called the “manager” Riley assured us that we are delusional and that she put all of our items in the bag because she “remembers.” She has no solutions for us other than to call the customer support line. She was so rude, not apologetic or anything. These are scammers and I would NOT recommended going. We received the worst service by the other ladies working and Riley NEVER came out to fix the situation and just told the other girls to “handle the situation.” Just very rude customer service and not

I’m only giving 2 stars because of the kind employee who checked me out. My husband and I were walking around at the outlets and saw the signs (yes multiple) in the window for $10.95 candles. We went in and shopped around, grabbed candles as well as quite a few other things. When we checked out we were chatting and just swiped our card. When we walked out of the store we both mentioned that the bill seemed high. When we checked, we had been charged full price for the candles. We went back in to discuss and the manager (Riley) refused to even come speak to us. She had another employee continuously relay the messages to us. Stating they “forgot to take the sign down & we should’ve known the sale was over.” The employee at the counter said we were the THIRD person this had happened to same da

The lovely lady greeted & helped me pick out fragrances. She told me about the sales and my rewards points. It was a pleasant shopping experience.