Bath & Body Works

This place is forever cancelling orders. I genuinely believe they discriminate against smaller sized orders for whatever reason. I never have an issue when I make bigger purchasing. However, My last 4 small orders from this location have all been canceled. STOP CANCELLING ORDERS FOR NO REASON. Ridiculous

Terrible customer service. Hours are clearly shown as opening at 9am. Doors still closed at 9:30 with customers waiting outside. One knocked on window to ask the employee inside what time they will open. The employee said she didn’t know when they would open. 4 days before Christmas and they can’t get their act together. I’ll never come back here. South Shore Plaza location in Braintree.

Usually I don’t write reviews, but I think Ashton stood out and should be recognized. I only knew the color of a candle scent when walking in. Ashton was amazing and narrowed it down almost immediately. Ashton was incredibly knowledgeable and friendly.

I love shopping at Bath and Body Works, the manager Kelly was so sweet!!

Hi…the associates at the Braintree(South Shore Plaza are so helpful!!!! Especially ASHTON and MELANY!!!! They both help with the smelling of all your scents!! I hope they both get the recognition they deserve!!!!