Bath & Body Works

Zero stars. Yes, I shop at Bath & Body Works because I genuinely love your products and I’m a loyal fan—but please, invest in hiring and training employees who understand good customer service. The store looks great, but that means nothing when staff show poor attitude, lack of professionalism, and act like they don’t care about customers. During my last visit, after paying for my items, I realized I still had my birthday reward. I politely asked the cashier (I believe her name was Zirviny, though I’m not sure of the spelling) if I could redeem it. She looked at me as if I’d asked her to pay for it herself and curtly said there was nothing she could do because my purchase had already gone through. I even asked if we could cancel and redo the transaction to include the reward, and she flatl

Jonathan truly went far and beyond with his customer service. Another employee told me that a body splash was not available, but Jonathan took the extra time to go look for it himself and actually found it. He was kind, attentive, and genuinely willing to help. His effort made my experience exceptional. Bath & Body Works is lucky to have him

This is one of the best chain stores you can always visit, by getting some of their candles, air fresheners and the rest of their products you home will always feel and smell amazing. Their staff is friendly and helpful ready to answer your questions, clean neat and very organized. We can’t stop coming back and are somehow hooked on their products. Now they even offer a “Men” section which I am happy about.

If I could give zero stars, I would. am 24 years old I am pregnant and I came with my mom and we went there to check out the new Disney princess scents only to be told by an employee to “go away and don’t touch anything” . I normally spend a lot of money at Bath and Body works but now me my family and my friends will no longer be customers. I have posted about the incident all over my instagram. If this is the type of people that this store hires they do not deserve customers.

I would give it 5 stars but the men's section needs a bigger variety. The scents I really like they discontinued. I ask why n nobody has an answer. However what they do have available is great