5th Avenue Beauty Discount(12006)

Good selection. They have more space devoted to wigs than beauty supplies. I took off stars since employees are singularly uninterested in helping customers.

PLEASE RESPECT YOUR CUSTOMERS' TIME AND LEARN SOME CUSTOMER SERVICE! I don't understand why some stores post business hours but don't honor them. I arrived at this beauty supply store at 8:27 PM, just before their posted closing time of 8:30 PM, but they were already closing. The old Asian leady came out with GRIM long face and repeatedly said "CLOSE" despite it not yet being 8:30 PM. I pointed out that it was still within their hours, but she ignored me. She and another employee left the store at 8:32 PM. This frustrating experience showed poor customer service. Stores should honor their posted hours and treat customers better.

I've never had a problem here. I love the staff. Especially Auntie who always helps me with my choice of hair. I respect them they respect me. ***I don't show up 5 minutes before the store closes either.

Truly a discounted store….I had bought extensions from here and when I got home realized that they did not properly match my hair , I went to the store to return it and the ladies were really rude and said just because I detached the extensions from the paper they cannot take them and that no one would buy them. They are clearly not worn never used, simply taken out of the bag and put back in. Will never ever shop here again. I recommend you save your money and go somewhere where the employees care and are understanding… because In the case you need to exchange or return something , they will not take it. I would have settled to exchange them for a color that matched my hair properly but that wasn’t an option. Ruined my impression of this store completely.

5 stars to the specialist that is usually in the hair section; she is so helpful and pleasant to speak with. When she’s not there, her absence is felt. No one cares to attend to any customer in that section and if they do, they tend to be rude, difficult to understand and have terrible customer service skills. This store has a great selection, but it’s best you do your research beforehand, because you won’t get much help if you need it.